The match, between last season’s top two teams in Serie A, offered a tantalizing glimpse of the upcoming domestic campaign.Managers Massimiliano Allegri and Eusebio Di Francesco named strong starting lineups.Juventus were more active in the opening minutes and were rewarded in the 29th when Croatian forward Mario Mandzukic beat Federico Fazio onto a through ball from Alex Sandro, dribbling around Roma goalkeeper Allison and firing to make it 1-0 in the 29th minute.Roma’s Diego Perotti and Dzeko combined for three promising exchanges but were unable to break through and Roma went into the break a goal down.But Dzeko delivered the equalizer in the 74th, tapping in a cross from Aleksandar Kolarov from close range.But in the shootout, Marco Tumminello’s miss proved too much to overcome and Juventus handed Roma a second shoot-out defeat of the tournament.The match drew some 33,000 fans to Gillette Stadium, home of the NFL’s Super Bowl champion New England Patriots.0Shares0000(Visited 1 times, 1 visits today) 0Shares0000Juventus F.C Alex Sandro drives against Roma during their 2017 International Champions Cup match at Gillette Stadium in Foxborough, Massachusetts © AFP / TIMOTHY A. CLARYNEW YORK, United States, Jul 31 – Juventus closed out the International Champions Cup friendly tournament with a 5-4 win on penalties over Roma after the Italian clubs played to a 1-1 draw.Mario Mandzukic’s opening goal for Italian champions Juventus was cancelled out by Edin Dzeko’s second-half strike.
3 Areas of Your Business that Need Tech Now IT + Project Management: A Love Affair Cognitive Automation is the Immediate Future of… Massive Non-Desk Workforce is an Opportunity fo… Tags:#enterprise#Trends Twitter hasn’t replaced the telephone for customer support yet, but the list of companies using it as a customer support channel is growing. Social media has given the customer an unprecedented soap box for venting about companies that do them wrong. Forrester talks about this as an “empowering” of the customer. And companies are scrambling to find ways to keep these customers satisfied.But what I haven’t heard much about is what happens to those customers that don’t have many Twitter followers or Facebook friends, or who don’t use social media at all. Most social media monitoring and engagement software we’re seeing has some sort of support for Klout scores, follower counts, etc. in an effort to help companies prioritize who should be answered first.Does that mean your level of customer support will be tied to your Klout score in the future?I’ve complained about companies on Twitter before when customer service couldn’t help me, or were taking too long. The issues were resolved pretty quickly. In one case, the CEO of a company replied to me directly. This didn’t make me feel special. It made me feel a uncomfortable. Was I able to jump the queue just because I have a relatively high Twitter following? What if I didn’t have a Twitter account? Would my issues have ever been addressed?I can understand the use of sentiment analysis, if the technology gets to the level that it’s practical, to let the most angry people jump the queue. But even here, I question the strategy. Will people fake being angry to get priority service? What will that mean for all the calm, well behaved customers? Will they remain calm if they keep being ignored? Turning some customers into second class citizens is a bad strategy.Here’s an example from the book Empowered by Forrester analysts Josh Bernoff and Ted Schadler. Josh Korin was unhappy with his experience at Best Buy, and he tweeted about it. He had 596 followers, which is sizable but not massive. Best Buy responded to his tweets and solved his issue.It turns out his wife is Amy Ravit Korin, a social media marketing consultant who had over 3,000 followers at the time. She tweeted about how Bust Buy helped her husband, and her followers ended up also tweeting about Korin’s good experience. But it could have ended with her tweeting about how unhappy her husband was with his Best Buy experience if he hadn’t had a Twitter account.You can’t tell by how many followers someone has how influential they are. Maybe a customer only has two dozen followers. But if that person happens to be Robert Scoble’s aunt, she may have more online influence than you expect. And don’t forget about private Facebook accounts and protected tweets. You could have hundreds of angry customers venting to thousands of potential customers about how slow your customer service is to respond to issues. And you won’t even know it.“Influence” aside, all customers count (not to mention the fact that influencers are overrated). A business’ job is to keep its customers happy. Responding to complaints on Twitter and other social media can be a great way to do that, but don’t forget: those greasy wheels aren’t you only customers.Photo by Tudor Related Posts klint finley
About the authorPaul VegasShare the loveHave your say Evra: Man Utd must rediscover arroganceby Paul Vegasa month agoSend to a friendShare the loveManchester United hero Patrice Evra has called for them to get their “arrogance” back. United face West Ham – two of the Frenchman’s former clubs – this weekend.Evra told United’s official website: “West Ham is a good club and I think Manuel Pellegrini is doing a great job.”They will go for it. I remember I was still playing for West Ham and they played against United. “During the week, actually all the players were so focused in training and not one of them was thinking they were going to lose against United.”They were like we are going to beat them and win against United. I was a West Ham player but a United fan and I was a little bit hurt to say: “Wow, my club is getting really down”, if they don’t think even one per cent they are going to lose that game. “The problem is they won that game 3-1, West Ham, so I was happy but really upset. Wow, we need to fix my club and it’s why we are Manchester United.”We played against Leicester and many people said it was going to be a tough game because they’re in form but it’s what I’m talking about. “Where is the respect for Manchester United? I want people to fear us again and people have to go out and play better and win the games.”