first_imgTrainingOn 1 Oct 2002 in Personnel Today Related posts:No related photos. Previous Article Next Article Thisweek’s training newsHospitalityboostIntercontinentalHotels has simultaneously trained 40,000 of its staff in what is believed to bethe world’s biggest training session. Staff from 140 hotels across 65 countriescompleted six months of intensive training which culminated in the finalone-hour event. The courses were organised by consultancy Academee andconcentrated on training and internal communications aiming to improve customerservices.  www.intercontinental.comVehiclesafety onlineTheVehicle Inspectorate, an executive agency within the Department for Transport,has just finished an information sharing course for 1,000 of its staff. Thecourse was delivered on a newly developed internet site. The group maintainsroad safety standards of vehicles, and the web-based training containsinformation on monitoring emission levels, tracking prosecutions as well assome HR details. The training was conducted over a five-week period by Parityand PC Coaching. has implemented an e-based induction system to help integrate new staffinto the business and combat cheating. The induction, designed by Adval,comprises a video and a learning management system which will be used at 32casinos. Training will cover customer service skills, legislation and introducestaff to casino games such as roulette and poker. The system is already inplace at Mecca Bingo and is now being rolled out across Grosvenor.  www.rank.comLessonsvia phoneMobilephone operator O2 has launched a training programme to enable staff to monitor,diagnose and report problems with its telephone network. The course wasdelivered over the company intranet and enables employees to interpret detailedinformation and data. The system was introduced by Line Communications and isnow available via every employee’s mobile phone. The e-learning module alsoallows staff to print off a certificate at the end of the training.  www.o2.comCentreexpandsSafewayis planning to upgrade its national training centre to incorporate new sectionsincluding a fish counter and bakery. The centre includes a 60-seat auditorium,an IT suite and the supermarket group is extending it by 4,000sq feet. Morethan 1,000 staff have passed through the centre so far, but the expansion willenable 13,000 to train there each year. The centre will have the capacity todeal with 100 trainees per day and has been expanded to deal with the increasein ‘food to go’ and fresh food. Comments are closed. last_img

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