Pub chain rolls out personal induction pack

first_imgPub chain rolls out personal induction packOn 2 Sep 2003 in Personnel Today Related posts:No related photos. Pub chain Scottish & Newcastle has launched a new induction programmethat focuses on the person joining the firm, rather than bombarding newrecruits with company information. Scottish and Newcastle Retail (S&NR) is rolling out the new ‘InspiringYou’ staff welcome pack across its entire 1,450 pub estate in an effort to givenew staff more support and guidance. The scheme offers the individual a personalised induction framework that isdesigned to show the traits and values staff will need to work at the firm andinspire them to perform. The emphasis is on making people feel part of the team, and the packincludes information scratch cards, a training passport, a pocket-sized drinksquality guide and a welcome card, signed by all the members of the team theywill be working with. HR director at S&NR, Kim Parish, believes the initiative will help newemployees deliver better customer service by integrating them more quickly intothe company culture. “The induction process is often let down by not addressing the mostimportant issue, which is the individual,” she said. Previous Article Next Article Comments are closed. last_img

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